Frequently asked questions
Short answers to the questions server owners ask most about FiveStaff, from privacy and performance to plans and other admin tools.
On this page
- Does FiveStaff slow my server down?
- Do players know when they are being watched?
- Are calls recorded?
- Can I use FiveStaff with txAdmin, vMenu or EasyAdmin?
- Which frameworks does it work with?
- Do my staff need in-game admin permissions?
- What happens to bans if FiveStaff is unreachable?
- How do I get help?
- Is there a mobile app?
- Can I run more than one server?
- Can I move a server to somebody else?
- What happens if I stop paying for Pro?
- How long is data kept?
- Can my staff see players' IP addresses?
Does FiveStaff slow my server down?#
No noticeable amount. FiveStaff sends what it needs in small batches, and the busy features only run while somebody is using them: positions are only sent while somebody has the live map open, and a player's screen is only sent while somebody is watching.
Do players know when they are being watched?#
No. Live view is silent, and the player is not shown anything. Calls are different: the player always sees who is calling and can decline.
Are calls recorded?#
No. The audit log only notes that a call happened and how long it lasted.
Can I use FiveStaff with txAdmin, vMenu or EasyAdmin?#
Yes. FiveStaff runs alongside them. You can import your existing bans from any of them.
Which frameworks does it work with?#
QBCore, Qbox, ESX, vRP and TMC, and standalone servers. On a standalone server everything works except the screens about characters, money and inventories.
Do my staff need in-game admin permissions?#
No. Your team is managed in the panel, and staff act from the panel or Discord. See server config and permissions.
What happens to bans if FiveStaff is unreachable?#
They still work. Your game server keeps its own copy of your bans and checks it on every connect.
How do I get help?#
Ask in the support Discord. Open a ticket there for anything about your account, billing or a player's data. There is no support email address.
Is there a mobile app?#
It is coming soon to iOS and Android. Until then, the panel works fully on a phone's browser. See the mobile app.
Can I run more than one server?#
Yes. Add each one under Servers → Add server. Each has its own team, settings and plan, and you switch between them from the server name at the top of the panel.
Can I move a server to somebody else?#
Yes. Under Settings → General → Ownership, offer it to somebody on your team. See server settings.
What happens if I stop paying for Pro?#
The server moves to Free. You and two staff keep access, data is kept for 30 days instead of a year, and live view and calls stop. Nothing about your bans changes. See plans and billing.
How long is data kept?#
30 days on Free and a year on Pro. Bans that are still in force are kept for as long as they last, on any plan.
Can my staff see players' IP addresses?#
No. IP addresses and hardware tokens are stored as a one-way code, not as the real value, so nobody can read them, staff included. FiveStaff can still tell when two players share one, which is how linked accounts work.